FAQS

Good Living Australia is Australian owed & operated based in Australia with fast delivery timing. We are located in Brisbane, Australia & who are inspired to make the quickest & most reliable service in Australia. If you would like to get in touch with our support team, please contact us via our “Contact Us” page on our website header. One of our friendly staff members will assist you within 24-48 hours.

We accept all major forms of payment, including credit cards, PayPal, Afterpay etc.

Our policy is valid for 14 days. If your item arrives broken within the first 14 days, you are entitled to a full refund with no questions asked. We are unable to offer you a refund or exchange if 14 days have passed after your purchase. If you have received your order and changed your mind or ordered by mistake, refunds are not available. Refunds are only offered if your goods does not come as advertised, is damaged, or does not arrive at all. Your item must be in the same condition as you got it to be eligible for a return. It also has to be in its original packaging

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Prior to you returning your item, we will require you to contact us via the contact page with the subject line “Refund” - you can visit this page through our website by clicking on the “Contact” link in the header. If your order is eligible for refund, we will require you to return your item to Brisbane, Australia. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.